Website Accessibility

If you are experiencing difficulty accessing content on this site, please do not hesitate to contact [email protected] . We will work with you to ensure that you have access to the publicly available content on the site.

UPSEFCU is committed to providing a website that is as accessible as our branches. We have made best efforts to implement the recommendations of the Web Content Accessibility Guidelines(WCAG) as published by the Web Accessibility Initiative(WAI) of the World Wide Web Consortium (W3C).

There is no single definitive test of conformance to Level AA of the WCAG but we have used a variety of methods for assessing our accessibility, not limited to but including physical tests using screen readers and keyboard only. If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, please use one of the methods below to let us know so that we can rectify it.


  • UPSEFCU strives to make every page accessible to users but cannot guarantee that every page conforms to WCAG 2.1 Level AA.
  • Some pages have partial conformance due to the use of 3rd party vendors. As such UPSEFCU does not claim full site-wide Conformance, instead a partial conformance, as defined by WCAG Level AA 2.0. UPSEFCU cannot ensure conformance of crucial third-party plug-ins and widgets. UPSEFCU acknowledges there may be difficulties with the following portions of the site:
  • LIST third party issues and CMS issues like Recaptcha, Google location services, Calculators, etc…
  • UPSEFCU provides PDF documents that come from third parties, including the federal government. We cannot alter these documents to ensure their conformance. If you find difficulties in reviewing a PDF on our site, please contact us (Link to the contact information page) so that we may provide alternate means of access to the information in a timely manner.
  • Our conformance claims only extend to pages within the UPSEFCU URL domain.
  • UPSEFCU has used WCAG guidelines for conformance as suggested by the Department of Justice.
  • UPSEFCU chose to use WCAG for conformance because they are determined by the W3C, the consortium that makes the guidelines for the Internet, worldwide.
  • UPSEFCU uses automated testing as a baseline for conformance but understands W3C's position that '(t)here is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible'.
  • UPSEFCU has used Assistive Technologies (A) in the testing of this site, including but not limited to keyboard only, screen readers, other auxiliary aids as well as increasing font size to 200% and navigating the site without CSS (Cascading Style Sheets).